You dont notice the sound of the silent prompt and customers are none the wiser.Most folks would also know that if you had a dial-in prompt recording script working in the past and then upgraded to v8 and above, it breaks.I struggled to find a how to online to get this working for UCCX 8.
I ended up using the SNU.aef tutorial script described in the scripting getting started guide and then tinkering until I got it working. Important note and deal breaker: You must have an authenticated user, with prompt upload access to the UCCX system, in order to save the prompt. As I dont want staff to have to use domain (long) passwords, I set a PIN for them in their user account in CUCM. The Upload Prompt step will not work unless the user specified in the step is an authenticated user. Use the Authenticate User step before the Upload Prompt step to authenticate the user. This prompt will be overwritten by the script when you record a new prompt. If you need assistance recording a prompt that will work in Cisco VoIP systems (including Unity, CUCM, and UCCX) see my post here: Saving WAV files in CCITT u-law format using Audacity (free) I have a TEST folder in the prompts root folder for my language. I uploaded a random WAV file to the TEST folder in Prompt Management, named: pMotD.wav. Cisco Uc560 Software Pack Download And WorkIve linked to the script for you to download and work withmodify but also laid it out in text format down the post (below). Ive also taken screen shots of ALL variable editor and programming steps dialog boxes right at the end of this blog post. Remember to change the localised things such as the folder for the Upload Prompt step where I use LenAU you would need to select your language. Disclaimer and important note: I took a previous script (Designing a Basic Script Chapter 6page 163 SNU.aef from Cisco Unified Contact Center Express Getting Started with Scripts Release 8.0(1) ) and modified it so it isnt necessarily the most efficient script under the sun. It got it working and I havent bothered to refine it or configure it for all clients yet. When I rewrite this as a more simple and efficient script for multiple clientsprompts Ill re-post for sure. Also uploading prompts to UCCX is something that should be kept to a minimum per Cisco warning in this document: UCCX Scripting Step Reference Guide. Although the prompt repository is meant to hold prompts used by scripts, do not use the Upload Prompt functionality to store all types of prompts. There is no provision for a delete prompt operation from a script. Also, the system will not behave properly if this step is over-utilized. This means that this step has not been designed to be extensively used by all calls coming into the system. Rather, this step is meant for updating prompts, like the message-of-the-day prompt, in the repository database from time to time. ![]() With the recording script attached to an application - you simply call in, record the MotD, it saves it to the repository, the customer script always plays the file so it will be heard by folks, when you want to remove the MotD, you simply call in and record silence (when you hear the beep to start recording, instantly press the key) - then when the file plays - it isnt heard.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. Archives
December 2020
Categories |